Subscriptions and refunds
Subscriptions, cancellations, and refunds are managed by the App Store or Google Play where you made the purchase.
Terms of UseStampify
Support
Get help with Stampify, subscriptions, and your collection.
We’re here to help
Email us and we aim to reply within 2 business days. Billing and technical issues can take longer to investigate.
Email supportInclude these details
- Your device and operating system version
- Your Stampify app version
- A short description of what happened
- Any error message you saw
Troubleshooting
Restart the app, check for an update, and tell us the steps that lead to the issue.
Privacy and data
Read our Privacy Policy for details about your data and contact us for privacy requests.
Privacy PolicyGetting started
Create a photo stamp, save it to your wall, and group favorites into collections.
Help us diagnose an issue
- List the steps that reproduce the problem
- Attach screenshots or a screen recording when useful
- Include your device, OS, and app version
- Tell us whether it happens on Wi-Fi, cellular data, or both
Support FAQ
Is Stampify free?
Yes. For free, you can make stamps, build collections, grow your stamp wall, share stamp images, and use Passport, holographic foil stamps, calendar postcards, and up to two Home Screen widgets, all with no account. Premium is optional and adds more collections, cloud sync across devices, premium themes, extra postcard backgrounds and stickers, more widgets, and deeper customization. Premium is billed through the App Store or Google Play.
How do I restore my purchase on a new phone?
Install Stampify on the new phone and sign in with the same Apple ID or Google account you bought with. In Stampify, open Settings, then Subscription, and tap Restore purchases. This works for the lifetime purchase and for subscriptions. Purchases don't carry over between iPhone and Android, because Apple and Google keep them separate.
My free trial turned into a paid subscription. How do I get a refund?
Apple and Google handle all billing, so refunds go through them, not us. On iPhone, request one at reportaproblem.apple.com. On Android, request one in Google Play under Payments & subscriptions. To avoid future charges, cancel in your App Store or Google Play subscriptions before the next renewal date.
My stamps are missing after an update or reinstall. What should I do?
Your stamps are stored on your device unless you use Premium cloud sync. First, make sure you're on the latest version, then fully close Stampify and reopen it. If you use cloud sync, sign in with the same account. If you saved a collection backup (a .stampify file), open a collection, tap the ⋯ menu, choose Import, and pick that file. If none of this brings them back, email support@otterspark.xyz with your device, OS version, and Stampify version.
How do refunds and subscriptions work?
Apple App Store and Google Play manage purchases, subscriptions, cancellations, and refunds through your store account.
What should I try if the app has a problem?
Restart Stampify, install the latest app update, and email us the steps that reproduce the issue if it continues.
How do I contact you about privacy or my data?
Read the Privacy Policy, then email support@otterspark.xyz with your request and the account or device details needed to find it.
What makes a useful support email?
Include your device, operating system, Stampify version, a short description, reproduction steps, and screenshots or error messages when available.