Support email
Send product, billing, privacy, and developer questions to support@otterspark.xyz. We aim to reply within two business days. Store billing, cancellations, and refunds are handled in Apple App Store or Google Play account settings because those platforms process the payments.
What to include
Include your device model, operating system version, Stampify app version, a short description of what happened, the steps to reproduce it, and any error text or screenshots. For privacy requests, say what you want us to access, correct, export, or delete, and include enough account or device detail to find the record. For agent or developer questions, link the endpoint or document you are using.
What we can and cannot do here
We can help with app behavior, collection issues, privacy requests, and public-site or OpenAPI questions. We cannot reset an Apple or Google password, issue a store refund from this website, or provide a phone number. Stampify does not run a public write API for user photos, so there is no partner onboarding form and no contact-sales gate for the sandbox documented on the developers page.
Postal and phone contact
Stampify is a digital product. OtterSpark Labs does not operate a public reception desk or publish a customer telephone number. The operating country is Vietnam. Use email for every public request so the conversation is written, searchable, and available to the person who can act on it.